Questions about prints, orders and delivery
Answers to the details that matter — from materials and framing to delivery and returns. Still have a question? Visit our contact page.
Browse the shop or a collection and choose your print. Select material, size, frame and passe-partout, add it to your bag and check out.
Giclée art prints on matt, museum-grade fine art paper, or canvas stretched over a wooden stretcher. Paper gives fine detail; canvas adds texture without glass.
Art prints come in standard sizes from A4 to 100 × 140 cm, with square options up to 100 × 100 cm. Canvas ranges from 40 × 55 to 125 × 180 cm, and square up to 135 × 135 cm. Landscape prints use the same sizes turned.
Yes. Art prints come unframed or fully assembled in a wood or colored frame with acrylic glass, backing board and hanging hardware, with an optional passe-partout. Canvas can have a floating frame. Passe-partouts are not available for canvas.
We deliver across Europe. Production takes 2–4 business days, and total delivery is typically 5–10 business days depending on destination.
Yes. Tracking appears on your order once the parcel has shipped with our shipping partner.
No. If you ever receive an invoice for import VAT, customs or a handling fee, send it to contact@thegallerynorth.com and we'll cover it in full.
We combine items when possible. Some sizes are produced or shipped separately and may arrive in more than one parcel.
We do not offer a voluntary returns period. Your statutory withdrawal rights where applicable and your rights for damaged or faulty items remain unaffected. Contact us with your order number if you need help.
Email contact@thegallerynorth.com with your order number and photos of the damage. We'll send a replacement or a full refund at no cost to you.
Yes — gift cards are delivered by email, valid for three years and can be used on prints, frames and shipping.
Payment is handled securely at checkout. Available cards and payment methods are shown before you pay.
Need more help? Get in touch via our contact page.