Returns and refunds
Why prints cannot be returned
Every print is produced on demand especially for your order, so we cannot accept returns or exchanges for reasons such as a changed mind or a wrong choice of size, frame or finish. Please review your options carefully at checkout — if something does go wrong with your order, you are fully covered under the sections below.
Your consumer rights
We do not offer a voluntary returns period. This does not affect your statutory withdrawal rights where applicable, or your rights if an item is damaged or faulty. Contact us with your order number to exercise those rights.
Damaged or faulty items
If your print or frame arrives damaged or has a production fault, email contact@thegallerynorth.com with your order number and photos of the issue, ideally within 14 days of delivery. We'll send a replacement or a full refund at no cost to you, and usually reply within two business days. This does not limit your statutory rights.
Refunds
Approved refunds are paid back to your original payment method, usually within 5–10 business days.